Flying High in a Competitive Industry: Cost-effective Service Excellence at Singapore Airlines

Autor: Jochen Wirtz, Loizos Th Heracleous, Jochen Wirtz, Nitin Pangarkar

hardback Categoría: Servicios al cliente McGraw-Hill Education - Europe Nuestro precio: 21.36 EUR (precio actualizado 19.08.2025) Envío gratuito a España más Comentarios de los lectores y reseñas de libros: Amazon

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