Flying High in a Competitive Industry: Cost-effective Service Excellence at Singapore Airlines

Autore: Jochen Wirtz, Loizos Th Heracleous, Jochen Wirtz, Nitin Pangarkar

hardback Categoria: Servizio Clienti McGraw-Hill Education - Europe Il nostro prezzo: 21.36 EUR (prezzo aggiornato il 19.08.2025) Spedizione gratuita in Italia Commenti dei lettori e recensioni del libro: Amazon

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