Flying High in a Competitive Industry: Cost-effective Service Excellence at Singapore Airlines

Författare: Jochen Wirtz, Loizos Th Heracleous, Jochen Wirtz, Nitin Pangarkar

hardback Kategori: Kundtjänst McGraw-Hill Education - Europe Vårt bokpris: 21.36 EUR (pris uppdaterat den 19.08.2025) Gratis leverans till Sverige mer Läsarens kommentar och bokrecensioner: Amazon

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