Moments of Truth

Author: Jan Carlzon

paperback Category: Business & Management Category: Aircraft Category: Management & Management Techniques Category: Management: Leadership & Motivation Category: Customer Services HarperCollins Publishers Inc Bestselling book in our bookstore! Regular book price: 11.74 EUR Discount: -2 % Discounted book price: 11.39 EUR (price updated on 20.08.2025) Free delivery to EU countries (and more) more Reader's comments and book reviews: Amazon

With this book we recommend buying the following books:

Switch Price: 11.74 EUR

Gung Ho! Price: 10.49 EUR

The Element Price: 11.57 EUR

Principle-Centered Leadership: Strategies for Pers Personal & Professional Effectiveness Price: 12.30 EUR

Books from category Customer Services

More than books

Raving Fans Price: 10.57 EUR 8.48 EUR Show book details	Customer Mania!: It'S Never Too Late to Build a Customer-Focused Company Price: 10.84 EUR Show book details
Moments of Truth Price: 11.39 EUR Show book details	You Can't Win a Fight With Your Client & 49 Other Rules for Providing Great Service: And 49 Other Rules for Providing Great Service Price: 14.77 EUR Show book details
The Thank You Economy Price: 41.12 EUR Show book details	Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight Price: 27.34 EUR Show book details
Competing Against Luck: The Story Of Innovation And Customer Choice Price: 20.50 EUR Show book details	When Customers Think We Don't Care Price: 34.51 EUR Show book details
CUSTOMER RELATIONSHIP MANAGEMENT:Emerging Concepts, Tools and Applications: Emerging Concepts, Tools and Applications Price: 47.67 EUR Show book details	Relationship Marketing: Concepts and Cases Price: 67.41 EUR Show book details
The Privacy Payoff Price: 26.29 EUR Show book details	Flying High in a Competitive Industry: Cost-effective Service Excellence at Singapore Airlines Price: 21.36 EUR Show book details
Customer Service Price: 54.25 EUR Show book details	Customer Relationship Management Price: 21.94 EUR Show book details
Telecom Convergence, 2/E: How to Profit from the Convergence of Technologies, Services, and Companies Price: 34.49 EUR Show book details	Managing and Motivating Contact Center Employees: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff Price: 41.10 EUR Show book details
What Customers Want Price: 52.60 EUR Show book details	The Ten Demandments Price: 17.93 EUR 0.00 EUR Show book details
Clients Forever Price: 10.75 EUR 0.00 EUR Show book details	What's Keeping Your Customers Up at Night?: Close More Deals by Selling to Your Client's Pain Price: 12.02 EUR 0.00 EUR Show book details