Flying High in a Competitive Industry: Cost-effective Service Excellence at Singapore Airlines

Author: Jochen Wirtz, Loizos Th Heracleous, Jochen Wirtz, Nitin Pangarkar

hardback Category: Customer Services McGraw-Hill Education - Europe Discounted book price: 21.36 EUR (price updated on 19.08.2025) Free delivery to EU countries (and more) more Reader's comments and book reviews: Amazon

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