Libro The Service Innovation Handbook (Lucy Kimbell) - Action-oriented Creative Thinking Toolkit for Service Organizations

The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations

Autor: Lucy Kimbell

paperback
Categoría: Los estudios de la industria E Industrial
Categoría: Estrategia de negocios
Categoría: Ventas y Marketing
Categoría: Industrias de Distribución
Categoría: Servicios al cliente
BIS Publishers B.V.
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Descuento: -7 %
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The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations

Junto con este libro también recomendamos los siguientes libros:

Libros de la categoría Servicios al cliente

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Customer Mania!: It'S Never Too Late to Build a Customer-Focused Company

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You Can't Win a Fight With Your Client & 49 Other Rules for Providing Great Service: And 49 Other Rules for Providing Great Service

The Thank You Economy

Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight

Competing Against Luck: The Story Of Innovation And Customer Choice

When Customers Think We Don't Care

CUSTOMER RELATIONSHIP MANAGEMENT:Emerging Concepts, Tools and Applications: Emerging Concepts, Tools and Applications

Relationship Marketing: Concepts and Cases

The Privacy Payoff

Flying High in a Competitive Industry: Cost-effective Service Excellence at Singapore Airlines

Customer Service

Customer Relationship Management

Telecom Convergence, 2/E: How to Profit from the Convergence of Technologies, Services, and Companies

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What Customers Want

The Ten Demandments

Clients Forever

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