Robert Johnston, Robert Johnston, Graham Clark, Michael Shulver: Service Operations Management

Service Operations Management: Improving Service Delivery

Author: Robert Johnston, Robert Johnston, Graham Clark, Michael Shulver

paperback
Category: Management & Management Techniques
Category: Service Industries
Category: Customer Services
Pearson Education Limited
Discounted book price: 100.31 EUR
(price updated on 20.08.2025)

Free delivery to EU countries (and more) more

Reader's comments and book reviews: Amazon

View and order

Books from category Customer Services

More than books

Raving Fans Price: ~~10.57 EUR~~ 8.48 EUR Show book details	Customer Mania!: It'S Never Too Late to Build a Customer-Focused Company Price: 10.84 EUR Show book details
Moments of Truth Price: 11.39 EUR Show book details	You Can't Win a Fight With Your Client & 49 Other Rules for Providing Great Service: And 49 Other Rules for Providing Great Service Price: 14.77 EUR Show book details
The Thank You Economy Price: 41.12 EUR Show book details	Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight Price: 27.34 EUR Show book details
Competing Against Luck: The Story Of Innovation And Customer Choice Price: 20.50 EUR Show book details	When Customers Think We Don't Care Price: 34.51 EUR Show book details
CUSTOMER RELATIONSHIP MANAGEMENT:Emerging Concepts, Tools and Applications: Emerging Concepts, Tools and Applications Price: 47.67 EUR Show book details	Relationship Marketing: Concepts and Cases Price: 67.41 EUR Show book details
The Privacy Payoff Price: 26.29 EUR Show book details	Flying High in a Competitive Industry: Cost-effective Service Excellence at Singapore Airlines Price: 21.36 EUR Show book details
Customer Service Price: 54.25 EUR Show book details	Customer Relationship Management Price: 21.94 EUR Show book details
Telecom Convergence, 2/E: How to Profit from the Convergence of Technologies, Services, and Companies Price: 34.49 EUR Show book details	Managing and Motivating Contact Center Employees: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff Price: 41.10 EUR Show book details
What Customers Want Price: 52.60 EUR Show book details	The Ten Demandments Price: ~~17.93 EUR~~ 0.00 EUR Show book details
Clients Forever Price: ~~10.75 EUR~~ 0.00 EUR Show book details	What's Keeping Your Customers Up at Night?: Close More Deals by Selling to Your Client's Pain Price: ~~12.02 EUR~~ 0.00 EUR Show book details